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Logo Tên công ty Công ty TNHH phần mềm FPT

FPT Software - Công ty phần mềm lớn nhất Việt Nam
Nhân sự: 7000 nhân viên
Hiện diện trên 7 quốc gia: Việt Nam, Nhật Bản, Mỹ, Pháp, Đức, Singapore, Malaysia
Dịch vụ: phát triển phần mềm và bảo trì, triển khai ERP, QA, chuyển đổi ứng dụng, hệ thống nhúng, Mobility, Cloud Computing, Big Data&hellip
Lĩnh vực: Tài chính ngân hàng, Viễn thông, Y tế, Chế tạo, Công nghiệp xe hơi, Dịch vụ công&hellip
R&D: Các xu hướng công nghệ mới của thế giới như Mobility, Cloud computing, Big Data & Security.
Giải thưởng: 
Top 100 nhà cung cấp dịch vụ toàn cầu 2012&rdquo - Global Services (India) và NeoGroup (Mỹ).
Top 5 công ty mà người lao động mong muốn được làm việc nhất tại thị trường Việt Nam (theo kết quả khảo sát của Masso Survey)
Khách hàng và Đối tác: Hàng trăm khách hàng và đối tác là những tập đoàn hàng đầu thế giới: IBM, Oracle, Cisco, Microsoft, SAP, NTT, Hitachi, Canon, Panasonic, Toshiba, Sony, Neopost, Freescale&hellip&hellip

Quy mô 7000 người
Địa chỉ Tầng 6-11, tòa nhà FPT, phố Duy Tân, Cầu Giấy, Hà Nội
Website http://career.fpt-software.com/
Thông tin tuyển dụng
  Vị trí Service Delivery Manager – Managed Services
  Thông tin công việc


  • Managing and responsible for multiple managed services engagements. Ensure that the delivered service meets the required, pre-agreed standards. Ensure service level agreements/objectives are met.
  • Plan and execute transition of customers into the Infrastructure Managed Service/Application Managed Service (IMS/AMS). Constant improvement of the IMS/AMS transition management methodology and set the global standards.
  • Solution design for complex IMS/AMS proposals. Supporting in the preparation of proposals, solution assessments and service scoping exercises.
  • Take ownership of the escalation process and work towards satisfactory resolution at all times. Serve as main point of contact for all managed services customers. Serve as highest level of communication for inbound incidents.
  • Review the operational and delivery procedures to recognize and eliminate high-risk areas. Serve as external and independent reviewer in quality assurance activities.
  • Keep in touch and maintain flourishing business relationship with clients. Prepare and deliver ad-hoc, monthly and/or quarterly reports to customers (as it applies).
  • Work towards procedural improvements in the aim of efficient service delivery to clients.
  • Ensure that contracts are regularly reviewed and renewed in a timely and strategic manners.
  • Review and maintain client database and use ITIL framework to ensure compliance.
  • Contribute to the success of the business and marginal growth by identifying upselling opportunities within existing accounts.
  • Work closely with the Sales departments to secure new business opportunities. Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing. Lead the involved delivery units and make sure transition is done in budget, time and quality.
  • Create and communicate sales and service reports to internal and external teams to provide timely service delivery update.
  • Ensure efficient communication between internal teams and departments to provide outstanding and smooth client experience.



  • 5+ years of experience managing managed services engagements.
  • 8+ years of experience of solid knowledge of project management methodologies and critical path analysis.
  • Experience with managing multiple projects simultaneously.
  • Relevant experience in delivery of Outsourcing, IMS and AMS.
  • Previous customer relation or service management experience is essential.
  • Proven record of accomplishment of succeeding in a similar role.
  • Demonstrable, strong business acumen.
  • Job relevant qualification such as ITIL V3 would be highly beneficial.
  • Strong knowledge and understanding of service delivery procedures.
  • Excellent relationship building and interpersonal skills. Excellent presentation, communication and moderator skills.
  • Outstanding organizational skills with the ability to prioritize effectively.
  • Strong team player.
  • The ability to make sound business decisions under pressure.
  • Self – motivated with a methodical mindset. Analytical thinking and decision-making ability.
  • Strong IT skills such as Microsoft Office.
  • Widespread basic understanding of IT infrastructure.
  • Working in virtual teams and global environments. Has worked in partner centric, hybrid environments. Willingness to travel



Recruitment Department

FPT Software Workforce Development

Email : recruitment@fsoft.com.vn

Website : www.career.fpt-software.com


FPT Software – You Can Make IT

Cấp bậc
Loại hình Toàn thời gian cố định
Kinh nghiệm 5 - 7 năm
Số lượng 5
Địa điểm làm việc Hà Nội
Mức lương Thỏa thuận
Hạn nộp hồ sơ 05/11/2019
Thông tin liên hệ
  Người liên hệ Phòng tuyển dụng
  Email recruitment@fsoft.com.vn
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